Support

Questions, bugs or ideas for Rateva

I usually reply within two working days. If something looks wrong, a screenshot and your iPhone model and iOS version help a lot.

Common questions

Rates look different from my bank’s

Rateva shows market reference rates from ExchangeRate-API and Coinbase. Banks, cards and exchange offices add their own margin. To see what you will really get, set your own rate or add a percentage on top of the market rate.

Rates did not update

Rateva updates rates when it has an internet connection and keeps using the last saved rates offline. Check your connection, then pull the app to the foreground again.

I bought Rateva Pro but it is not active

Open the Rateva Pro screen and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used for the purchase.

How do I cancel my subscription?

Open Settings on your iPhone, tap your name, then Subscriptions, and choose Rateva. Deleting the app does not cancel a subscription.

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

How do I add the widget?

Touch and hold an empty area of the Home Screen, tap Edit, then Add Widget, and search for Rateva.